Support
Find answers to common questions below, or reach out to our support team directly. We typically respond within 24–48 hours.
Contact Us
Have a question, issue, or feedback? Send us an email and we'll get back to you within 24–48 hours.
Frequently Asked Questions
- How do I create an account?
- Download Reclaim from the App Store or Google Play, then open the app and follow the on-screen instructions. You can sign up using your phone number with SMS verification.
- Is Reclaim free to use?
- Yes. Reclaim's core features — habit tracking, daily motivation, and basic insights — are completely free. Premium features like AI coaching and advanced analytics are available through an optional subscription.
- How does the habit tracker work?
- The tracker records your daily progress and builds a streak over time. You can log check-ins, view trends, and receive personalized insights based on your data. All tracking happens locally on your device first for maximum privacy.
- Can I customize my tracking start time?
- Yes. In Settings, you can set a custom daily reset time that fits your schedule. This is useful if your day starts at a non-standard hour.
- How do I reset my progress?
- Open your tracker, tap the settings icon, and select "Reset Progress." This will clear your current streak and tracking data while keeping your account settings intact.
- Is my data secure?
- Yes. We use industry-standard encryption for all data in transit and at rest. Your data is stored securely with built-in security features. We never sell your data or show ads. For more details, please review our Privacy Policy.
- Does Reclaim work on multiple devices?
- Yes. Your data syncs across devices when you sign in with the same account. Progress, settings, and history are all kept in sync.
- How accurate is the tracking data?
- Tracking is based on your manual check-ins and the timestamps you provide. The app does not monitor your phone activity or screen time — it relies entirely on your honest self-reporting.
- What is App Screens Studio?
- App Screens Studio is our free online tool for creating professional app store screenshots. It supports multiple device frames, templates, and localization — no design skills required.
- How do I delete my account?
- Go to Settings in the app, scroll down to "Account," and tap "Delete Account." This will permanently remove your account and all associated data. This action cannot be undone.
- How do I contact support?
- You can reach our support team by sending an email to support@kintsulabs.app. We aim to respond to all inquiries within 24–48 hours.