Privacy Policy

Information We Collect

KintsuLabs collects only the information necessary to provide and improve our services across both Reclaim and App Screens Studio.

• Account Information (Reclaim): When you create a Reclaim account, we collect your phone number for SMS-based authentication. We do not require your name or email address to sign up.
• Account Information (App Screens Studio): When you use App Screens Studio, we may collect your email address for account creation and authentication.
• Image Uploads: When you use App Screens Studio, you may upload images such as app screenshots and promotional graphics. These images are stored to enable screenshot creation and template rendering.
• Template Usage Data: We collect information about which templates you select and customize within App Screens Studio to improve our template offerings.
• Usage Data (Reclaim): We collect information about how you interact with Reclaim, including features used, recovery progress tracked, streak data, mood analytics, AI coaching interactions, session duration, and in-app actions.
• Usage Data (App Screens Studio): We collect information about how you interact with App Screens Studio, including templates used, screenshots created, and session duration.
• Device and Browser Information: We collect device type, operating system version, app version, and unique device identifiers for Reclaim. For App Screens Studio, we collect browser type, browser version, screen resolution, and operating system to ensure compatibility and diagnose technical issues.

How We Use Your Information

KintsuLabs uses the information we collect to operate, maintain, and improve both Reclaim and App Screens Studio.

• Provide and maintain our services: Your account information is used to authenticate you and deliver core functionality. For Reclaim, this includes recovery tracking, streak monitoring, mood analytics, and AI coaching. For App Screens Studio, this includes screenshot creation, template rendering, and image management.
• Improve our products: Usage data helps us identify areas for improvement, fix bugs, and develop new features across both Reclaim and App Screens Studio.
• Personalize your experience: We may use usage patterns to suggest relevant templates in App Screens Studio or provide tailored recovery insights in Reclaim.
• Communicate with you: We may send you service-related messages such as account verification codes, security alerts, or important updates about changes to our services.

Cookies and Tracking Technologies

KintsuLabs uses cookies and similar tracking technologies on the KintsuLabs website and App Screens Studio to enhance your experience and understand how our services are used. We do not use tracking technologies for advertising or third-party ad targeting.

• Essential Cookies: We use strictly necessary cookies to enable core functionality such as user authentication, session management, and security protections. These cookies are required for our services to operate and cannot be disabled.
• Analytics and Performance: We use analytics tools to collect aggregated, anonymized usage data including page views, session duration, navigation paths, and feature engagement. This data helps us identify performance issues and improve our products.
• Functional Cookies: We may use functional cookies to remember your preferences, such as language settings and display options, so that you do not need to reconfigure them on each visit.
• App Screens Studio Tracking: Within App Screens Studio, we track template selections, screenshot creation events, and editor interactions to improve our template library and user interface. This data is associated with your account for personalization purposes.
• Managing Your Preferences: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of our services. You can also opt out of non-essential analytics tracking through your account settings.

Third-Party Service Providers

KintsuLabs partners with trusted third-party service providers to deliver and improve our products. We share only the minimum data necessary for each provider to perform its designated function, and we require all providers to maintain appropriate data protection standards.

• Supabase (Database and Authentication): Supabase serves as our primary backend infrastructure, providing database hosting, user authentication, and secure data storage for both Reclaim and App Screens Studio. Supabase is an open-source platform, and your data is stored in their managed PostgreSQL databases with encryption at rest and in transit.
• Resend (Email Delivery): Resend handles transactional email delivery and newsletter distribution on our behalf. When we send you account verification emails, security alerts, service updates, or marketing communications, Resend processes your email address and message content to facilitate delivery.
• AI Service Providers (AI Coach Functionality): We use third-party AI service providers to power the AI Coach feature in Reclaim. When you interact with the AI Coach, your conversation inputs and relevant context data are processed by these providers to generate personalized guidance. We do not share your identity or account information with AI providers beyond what is necessary to deliver the coaching response.

We do not sell or rent your personal data to any third-party provider. Each provider is contractually obligated to use your data solely for the purposes described above and in accordance with applicable data protection laws.

Legal Basis for Processing

KintsuLabs processes your personal data in accordance with the General Data Protection Regulation (GDPR) and relies on the following legal bases for each category of processing activity.

• Consent: We rely on your freely given consent for optional data processing activities, including analytics and performance tracking, marketing communications and newsletters, and non-essential cookies. You may withdraw your consent at any time through your account settings or by contacting us, without affecting the lawfulness of processing carried out before withdrawal.
• Contract Performance: We process certain personal data as necessary to fulfill our contractual obligations to you. This includes providing core service functionality such as account creation, authentication, recovery tracking in Reclaim, screenshot creation in App Screens Studio, and delivering the features you have subscribed to or requested.
• Legitimate Interest: We process personal data where we have a legitimate business interest that is not overridden by your rights and freedoms. This includes maintaining the security and integrity of our services, preventing fraud and abuse, diagnosing and resolving technical issues, and making improvements to our products based on aggregated usage patterns. We conduct balancing tests to ensure our legitimate interests do not unduly impact your privacy.

Data Retention

KintsuLabs retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

• Account Data: Your account information (phone number for Reclaim, email address for App Screens Studio) is retained for as long as your account remains active. Upon account deletion, your account data is permanently removed within 30 days.
• Usage Data: Aggregated and anonymized usage data, including feature interactions, session metrics, and navigation patterns, is retained for up to 24 months for product improvement and analytics purposes. Individual usage records are anonymized after 12 months.
• Uploaded Images: Images uploaded to App Screens Studio are retained for as long as your account is active. Upon account deletion, all uploaded images are permanently deleted within 30 days.
• AI Coaching Data: Conversation logs and context data from Reclaim AI Coach interactions are retained for up to 90 days to support continuity of coaching sessions, after which they are automatically deleted.
• Communication Records: Records of emails and service notifications sent to you are retained for up to 12 months for compliance and troubleshooting purposes.
• Backup and Recovery: Encrypted backups containing your data may persist for up to 30 days after deletion from our primary systems as part of our disaster recovery procedures, after which they are permanently purged.

You may request early deletion of your data at any time by contacting us at support@kintsulabs.app or by deleting your account through the application settings.

Data Storage and Security

KintsuLabs implements industry-standard security measures to protect your data across all of our products.

• Your data is stored securely using Supabase, a trusted open-source backend platform with built-in security features, for both Reclaim and App Screens Studio.
• All data transmitted between your device or browser and our servers is encrypted using TLS (Transport Layer Security).
• Data at rest is encrypted and access is restricted to authorized personnel only.
• Images uploaded to App Screens Studio are stored in secure, encrypted cloud storage and are accessible only to the account holder.
• We regularly review our security practices and update them as needed to address emerging threats.

International Data Transfers

KintsuLabs may transfer your personal data to countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

• Our infrastructure providers, including Supabase and Resend, may process and store data in data centers located in the United States and other regions. When data is transferred from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the legal mechanism to ensure adequate protection.
• We also implement supplementary technical and organizational measures, including encryption in transit and at rest, access controls, and contractual data processing agreements with all third-party providers, to safeguard your data during and after transfer.
• You may request a copy of the Standard Contractual Clauses or other transfer safeguards we use by contacting us at support@kintsulabs.app.

Your Rights

You have comprehensive rights over your personal data under applicable data protection laws, including the General Data Protection Regulation (GDPR).

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your account and all associated personal data. Once deleted, this action cannot be undone.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance, in accordance with GDPR Article 20.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, in accordance with GDPR Article 21. Upon receiving your objection, we will cease processing your data for the relevant purpose unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Opt Out: You can opt out of non-essential data collection and communications at any time through the app settings.
• Supervisory Authority Complaint: If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

To exercise any of these rights, please contact us at support@kintsulabs.app. We will respond to your request within 30 days in accordance with applicable law.

Age Restrictions

KintsuLabs services are intended for users who are at least 16 years of age, in accordance with Article 8 of the General Data Protection Regulation (GDPR). By creating an account or using our services, you represent that you meet this minimum age requirement. If you are between 16 and 18 years of age, you should review this Privacy Policy with a parent or guardian.

Separately, in compliance with the Children's Online Privacy Protection Act (COPPA), KintsuLabs does not knowingly collect, use, or disclose personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete that information from our systems. If you believe that a child under 13 has provided personal data to KintsuLabs, please contact us immediately at support@kintsulabs.app so that we can take appropriate action.

Policy Changes

KintsuLabs reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. We are committed to providing you with advance notice of any material changes so that you can review the updated terms before they take effect.

• Notification of Changes: When we make material changes to this Privacy Policy, we will notify you at least 30 days before the changes take effect. Notification will be provided via email to the address associated with your account and through a prominent notice on the KintsuLabs website.
• Review Period: The 30-day notice period gives you time to review the updated policy and, if you disagree with the changes, to delete your account or adjust your privacy settings before the new terms apply.
• Minor Updates: Non-material changes, such as typographical corrections or formatting adjustments, may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the most recent revision.
• Continued Use: Your continued use of KintsuLabs services after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@kintsulabs.app

Frequently Asked Questions